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TRAINING VIDEO (6:19 minutes)

 

 

COMMONLY ASKED QUESTIONS

Can we take credit card payments over the phone?

No. If a donor wants to give a credit card number, please send an email to donoservices@jfedpgh.org to request that they call the donor.

Should I leave a voicemail if the donor doesn't answer the call?

If you are calling donors that are specifically assigned to you, use your best judgement. If you are calling random donors, simply choose "No response" in the "TELL US WHAT HAPPENED" popup so they will be entered back into the pool of donors to be contacted later in the day.

What if someone wants me to call them back later?

If they simply want someone to call them back later, choose "Contact later / mail" in the the "TELL US WHAT HAPPENED" popup. If they would like you to call them back specifically, please send an email to donoservices@jfedpgh.org to let them know to have that donor assigned to you.

How should I record a response if I'm sending emails or texts?

Since you will not recieve an immediate response, please send an email to donoservices@jfedpgh.org to let them know that you will receive a delayed response. Then simply select "SKIP THIS PERSON".

What if my computer crashes and I cannot record a donor response?

Please email donoservices@jfedpgh.org with as much information as you can remember so they can record a response for you.

What should I do with wrong or disconnected phone numbers?

You can choose "No response" in the "TELL US WHAT HAPPENED" popup to report wrong numbers and email addresses.


THANK YOU FOR YOUR TIME!

I am ready to contact others

Address

 

2000 Technology Drive
Pittsburgh, PA 15219

Phone

 

412-681-8000

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